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Asphalt Sealcoating Direct Policies and Guidelines
Our priority is to completely satisfy our customer and offer the highest level of customer service in the industry.
We commit to you, that we will do our best to fill your need, regardless if you just have a question or need to place an order.
Asphalt Sealcoating Direct is owned by M&M Distribution, LLC.
Hours Of Operation
Our phones are answered from 8AM to 6PM Central US Time Monday through Friday and 8AM until 2PM (central time) on Saturdays. We are closed on Sundays and for all USA National Holidays.
If we are with a customer, feel free to leave a message and we will return your call as soon as possible.
Shipping And Freight Quote Policy
General Freight Policy
Our primary freight carrier is Estes Express
All "Freight Included" products on our site are only offered in the north 48 contiguous USA States. If you live outside the continental 48 USA states or require International Shipping, we will gladly give you an exact freight quote, we do not mark up the shipping cost, you will pay whatever it costs us. We will pass our freight discount on to you helping you save money on the freight.
If your order requires freight calculation, there may be isolated situations where the freight calculator returns an inaccurate quote. We will contact you if this happens and we reserve the right to re-quote your freight for additional charges or refunds depending on the most accurate quote. You reserve the right to cancel the order in the event of post checkout shipping calculations not matching your expectation.
Damaged Freight Policy
It is your responsibility to check the freight for damage before the truck leaves your delivery spot and have the truck driver notate the bill of lading about the damage. YOU MUST NOTIFY US WITHIN 24 HOURS OF THE DAMAGE.
Additional Delivery Charges
Shipping prices are quoted to your business, and assuming you have a dock and a way to unload the shipment. Please be advised that additional charges may apply if the freight is shipped to your home or residential area.
If you need residential delivery or Tail-Gate service, there will be an additional charge added to the final cost. (prices vary, starting around $50, going as high as $100 or higher in some cases)
In some cases, freight delivery will require additional charges that may not be included in the base price or a calculated price. These may include but aren't limited to construction sites, churches, residential and schools.
We require payment in full before your item is shipped.
Exceptions may include PO's with Municipality's, School Systems and Recreation Organizations.
If an item is Built-on-Order, we are unable to issue refunds on equipment after the assembly process has started. In this situation, we will make every attempt to re-sell the product to another customer and help you get your money back but please be aware that there is no guarantee that your merchandise will be sold or sold in a timely fashion.
We accept all major credit cards, Pay Pal, Bank checks and Personnel / Business Checks (Personal / Business checks must clear your bank first before item will ship).
All prices are USD currency.
Sales tax may be required for Kansas residents unless you can provide a tax number for resale.
Products must be returned within 45 days of receipt.
A 20% return charge will be charged to all "Non-Damaged" merchandise unless you have made special prior arrangements with our sales department and you will be responsible for the shipping cost.
If the order is returned, the return shipping cost will be deducted from the refund unless you have made prior arrangements with our sales department. Only items that are unopened and in the original packaging may be returned for a full refund with the exception of items that are damaged during transit. The customer is responsible for return shipping on all refunds. A refund will be given only after the buyer has shipped the item back and we inspect the item for damage. A return authorization form will be provided to the buyer and must be completely filled out and returned with the item. If the buyer wants to purchase another item, payment is required in full and we will credit the buyers account after we receive the returned item. Full refunds are only issued on "NEW" and "Unused Equipment" that have not been used, including any accessories.
The return policy for all Asphalt Sealcoating Directs sealcoating systems is as follows:
- The customer will make arrangements to have the system returned and pay for the return shipping
- A 20% restocking fee will be applied.
- All ASD sealcoating systems are built on order, if the system is returned a refund minus the 20% will be issued, once we have sold the sealcoating system. If there is any damage to the sealcoating system from it being shipped or otherwise that cost will be deducted from the refund as well.
Sealcoating spray systems and crack filling equipment cannot be returned unless the return is pre-authorized by the manufacturer. Phone technical assistance and repair parts will be provided for in-warranty products.