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Asphalt Sealcoating Direct Policies and Guidelines

Updated: 03-05-2024

Our priority is to completely satisfy our customers and offer the highest level of customer service in the industry.

We commit to you, that we will do our best to fill your need, regardless if you just have a question or need to place an order.

Asphalt Sealcoating Direct is owned by M&M Distribution, LLC.

Hours Of Operation

Our phones are answered from 8AM to 6PM Central US Time Monday through Friday and 8AM until 2PM (central time) on Saturdays. We are closed on Sundays and for all USA National Holidays.

If we are with a customer, feel free to leave a message and we will return your call as soon as possible.

Shipping And Freight Quote Policy

General Freight Policy

Our primary freight carrier is Estes Express Lines , however, we use several freight brokers to ensure you receive the very best freight prices we can get. If you have a company that gives you a discount then we will use them if possible. Some of our products may have freight calculated at the time of check-out and that cost will be added to your final cost when you check-out.

All "Freight Included" products on our site are only offered in the north 48 contiguous USA States. If you live outside the continental 48 USA states or require International Shipping, we will gladly give you an exact freight quote, we do not mark up the shipping cost, you will pay whatever it costs us. We will pass our freight discount on to you helping you save money on the freight.

If your order requires freight calculation, there may be isolated situations where the freight calculator returns an inaccurate quote. We will contact you if this happens and we reserve the right to re-quote your freight for additional charges or refunds depending on the most accurate quote. You reserve the right to cancel the order in the event of post checkout shipping calculations not matching your expectation.

Damaged Freight Policy

[see Damaged Products policy section for details]

Additional Delivery Charges

Shipping prices are quoted to your business, and assuming you have a dock and a way to unload the shipment. Please be advised that additional charges may apply if the freight is shipped to your home or residential area.

If you need residential delivery or Tail-Gate service, there will be an additional charge added to the final cost. (prices vary, starting around $50, going as high as $100 or higher in some cases)

In some cases, freight delivery will require additional charges that may not be included in the base price or a calculated price. These may include but aren't limited to construction sites, churches, residential and schools.

Damaged Products

This policy refers to products that have been damaged during transit from our warehouses to your chosen shipping location. See our Equipment Warranty and Specifications section for warranty issues.

The customer has 2 days from shipment receipt to notify M&M Distribution, LLC (Asphalt Sealcoating Direct) of damaged shipping problems.

It is your responsibility to check the freight for damage before the truck leaves your delivery spot, take pictures, and have the truck driver notate the bill of lading about the damage.

Damaged Product Checklist

  1. Notify the driver before the driver leaves your location
  2. Have the driver note the bill of lading about the damage
  3. Take pictures of any damage
  4. Contact us within 2 days of receipt

Payment Policy

We require payment in full before your item is shipped.

Exceptions may include PO's with Municipality's, School Systems and Recreation Organizations.

If an item is Built-on-Order, we are unable to issue refunds on equipment after the assembly process has started. In this situation, we will make every attempt to re-sell the product to another customer and help you get your money back but please be aware that there is no guarantee that your merchandise will be sold or sold in a timely fashion.

We accept all major credit cards, Pay Pal, Bank checks and Personnel / Business Checks (Personal / Business checks must clear your bank first before item will ship).

All prices are USD currency.

Sales tax may be required for Kansas residents unless you can provide a tax number for resale.

Return Policy

Products must be returned within 30 days of receipt.

Full refunds minus the restocking fee are only issued on NEW and Unused Equipment that have not been used or modified, including any accessories.

A 20% return charge will be charged to all Non-Damaged merchandise unless you have made special prior arrangements with our sales department.

The customer will be responsible for all shipping costs and shipping arrangements on all refunds. Only items that are unopened and in the original packaging may be returned for a full refund minus the restocking fee, except items that are damaged during transit [see Damaged Products policy section]. A refund will be given only after the buyer has shipped the item back and the item has been inspected by our warehouse team for any condition other than new. A return authorization form will be provided to the buyer and must printed and returned with the item. If the buyer wants to purchase another item, payment is required in full and we will credit the buyer's account after we receive the returned item.

Phone technical assistance and repair parts will be provided for in-warranty products.

Equipment Warranty and Specifications

For Warranty information, see Section 18 in our Terms of Service by clicking here.